1. Online Card Payment (via Sagepay) 
Geyser are in partnership with sagepay™ offering secure online card payments here on our website. Sagepay is part of the Sage UK Group and is one of the UK's most reputable payment processors. Your card details are encrypted and are not disclosed to any of the Geyser staff at any point. On completion of your purchase, you will receive an instant email receipt from our website.

2. PayPal Account
If you have a PayPal account and would prefer to pay using this method, a Paypal option is available at checkout, which links directly to the PayPal website. You will receive a receipt from PayPal direct. Please ensure to return to our website after paying to complete your order, as you will be asked to.

3. Cheque
If you prefer to pay by cheque, you can choose this option at checkout. Cheques should be made payable to "Geyser Ltd" and sent to: Geyser Ltd, Unit D Lostock Industrial Estate, Lostock, Bolton, Greater Manchester, BL6 4BL (you will given this info at checkout).

4. Bank Transfer
Please phone us and we can provide you the appropiate bank details. Money orders and Swift transfers accepted in all currencies.

5. Cash
You are welcome to come and see products in our Manchester based showroom (full location details can be found on the Contact/Showroom page). You can pay in cash and you’ll receive a £9.60 discount on each item for collecting in person.

1. When Will My Item(s) Arrive? 
Next working day delivery via Fedex.. is included in all prices* (UK Mainland - excluding Remote Areas see Point 2 below).  Order before 2pm to receive your order the next working day. Here is simple chart to tell which day you can expect your order to arrive, depending the time and day you place your order.

Note: Only exception to the above is an upgrade to Saturday delivery, which wil arrive Sat as long as ordered before 2pm on a Friday, or a Bank Holiday where the day will carry over to the next working day. Items will arrive anytime between 9 - 5pm (unless you choose to pay for an upgrade for a specific time of day). You can provide specific notes about your delivery, to be passed onto the courier ie “Please leave parcel in the rear garden”.

3. Tracking Your Delivery 
On the day that your items leave our warehouse, we shall email you a “Dispatch Notice”, which will confirm the items have been sent and will also contain the consignment number needed to track your delivery with Fedex. This gives you a real time update as to the whereabouts of your order and how to ascertain what time your order may turn up. Note: Once the item(s) have left our warehouse, delivery is out of our control, so although you are welcome to ring us with any questions, we suggest you call Fedex in the first instance for a direct response about your delivery.

Contact Details for Fedex: Phone 08456 07 08 09 (option 4 for Tracking) or www.fedex.com/ukservices/  

4. Timed Delivery Upgrades 
We offer a range of delivery upgrades at the checkout, the following charges will apply for these.

Please Note: We are not able to offer "Timed Delivery Upgrades" via our website for any of the "Remote Areas of the UK" (as per the list in Point 2 above). If you live in any of these areas and would like more information as to what upgrades are available to you, please click here to open this PDF file from Fedex. Should you wish to book any of these, you'll need to do this with us over the phone as no "Timed Deliveries" are available via the checkout for "Remote Areas of the UK".
 

5. Accessory Under £40 Only Postage Fee 
*If your total order is under £40 (e.g. accessories which average £15 - £39 each) a £6.50 postage fee will be charged. This covers the next day delivery of the item (as an accessory bought with a radiator is sent in the same package, so delivery is already covered). Accessories over £40 will not be subject to this fee

6. Ascertaining an Approximate Delivery Time 
If you are scheduled to have a 9am-5pm delivery, the courier is not able to confirm what time your order will arrive. However if you need a rough indication, you can call them on the day of your delivery and they can inform you of the drop number. Eg: Drop 70 of 80 will denote your order will be delivered towards the end of the day.

7. Delivery Notes Sent With All Orders 
A delivery note will be attached to the box with every parcel sent, so you can check the order against the items actually received. The delivery note will also state how many items are being, as if accessories are ordered (valves etc), sometimes these will be included in the parcel with the raditaor or sometimes sent separately. Your delivery note will state which it is in your case, so you know where to look for them once they arrive!

8. Signing for your Order 
Occasionally products may be cosmetically damaged in transit by the courier. Once you have signed for your products, we strongly advise that you open the item and check for any cosmetic damage straight away. Any damage to items must be reported to us by the end of the next working day, so that we can register this damage claim with Fedex.

9. ADVICE: Don't Book Plumber or Electricians Until The Item(s) Have Arrived
99.9% of the time your parcels will arrived on time as ordered, but on rare occasions the parcels can be delayed due to traffic, bad weather, check of address etc.. so we recommend not booking your plumber or electrician until the product has actually arrived with you. This is simply to save you money in case there is any slight delay with the courier company. Just some good advice for you!!

10. Lead Times for Out of Stock Items
If an item is out of stock and not available for next day delivery, it will be stated on the product page just below the price. For example “Delivery in July (7th-15th) as Currently Out of Stock” means we expect it to arrive with you during this time period. Please Note: These dates are subject to change. We will telephone you when your order is ready for dispatch to advise you of the exact date it will be arriving, to ensure you are available to sign for it. If you reach the end of the date period specified and you haven’t heard from us, this will mean that your delivery may be further delayed. In this case, please phone us on 01204 695 387 for an update on your order,
or check the relevant product page on our website, as this should have the new expected delivery date on it. If your order contains items both in stock and out of stock, we shall phone you to ask whether you’d like part delivery or full delivery all at the same time.

1. How Much Will I Pay for International Orders?

We can ship to most countries with our global courier, Fedex. Here are the estimated surcharges for both Priority and Economy based on an average parcel weight of 21kgs and a fairly flat box size. If you select any of these countries at checkout the Economy surcharge will automatically be added to your order.   Please bear in mind that this will be an approximate guide.  The only way to receive a True Cost is to contact the Sales Team on +44(0) 800 542 3251  where they will be happy to deal with your enquiry.

Note: Once your order is received and we have an actual quote for the shipment from Fedex Express, we will  contact you for an additional charge if appropriate.

If your country isn’t listed, or you wish to use the priority service, please telephone use on +44(0) 800 542 3251, as we shall take your order over the phone.!!