1. Online Card Payment (via Sagepay)
Geyser are in partnership with sagepay™ offering secure online card payments here on our website. Sagepay is part of the Sage UK Group and is one of the UK's most reputable payment processors. Your card details are encrypted and are not disclosed to any of the Geyser staff at any point. On completion of your purchase, you will receive an instant email receipt from our website.
2. PayPal Account
If you have a PayPal account and would prefer to pay using this method, a Paypal option is available at checkout, which links directly to the PayPal website. You will receive a receipt from PayPal direct. Please ensure to return to our website after paying to complete your order, as you will be asked to.
If you prefer to pay by cheque, please phone us to place your order. Cheques should be made payable to "Geyser Ltd" and sent to: Geyser Ltd, Unit D Lostock Industrial Estate, Lostock, Bolton, Greater Manchester, BL6 4BL.
4. Bank Transfer
Please phone us and we can provide you the appropriate bank details. Money orders and Swift transfers accepted in all currencies.
You are welcome to come and physically see products in our North West (Bolton) based showroom (full location details can be found on the Showroom page) and you are welome to pay in cash face to face with us.
1. When Will My Item(s) Arrive?
Next working day delivery via Parcelforce or DX Freight (depending on the product) is included in all prices* (*except orders for accessories only - see point 5 below) (*UK Mainland only - excludes Remote Areas of the UK see point 2 below). Order before 2pm to receive your order the next working day. Here is simple chart to tell which day you can expect your order to arrive, depending the time and day you place your order.
Note: Only exception to the above is an upgrade to Saturday delivery, which will arrive Sat as long as ordered before 2pm on a Friday, or a Bank Holiday where the day will carry over to the next working day. Items will arrive anytime between 7am - 5pm (unless you choose to pay for an upgrade for a specific time of day). You can provide specific notes about your delivery, to be passed onto the courier ie “Please leave parcel in the rear garden”.
Note: We shall be under no liability for any delay or failure to delivery of products if the delay or failure is wholly or partly caused by circumstances beyond our control. See out Terms and Conditions page for more information on this.
2. Delivery Notes Sent With All Orders
A delivery note will be attached to the box with every parcel sent, so you can check the order against the items actually received. The delivery note will also state how many items are being, as if accessories are ordered (valves etc), sometimes these will be included in the parcel with the radiator or sometimes sent separately. Your delivery note will state which it is in your case, so you know where to look for them once they arrive!
3. Signing for your Order
Occasionally products may be cosmetically damaged in transit by the courier. Once you have signed for your products, we strongly advise that you open the item and check for any cosmetic damage straight away. Any damage to items must be reported to us within 2 working days, so that we can register this damage claim with UK Mail.
4. Delivery to Remote Areas Surcharges
Please Note: Products being sent to "Remote Areas of the UK" will not always arrive Next Day and will have a longer lead time on them.
5. Tracking Your Delivery
On the day that your items leave our warehouse, we shall email you a “Dispatch Notice”, which will confirm the items have been sent and will also contain the consignment number with either DX Freight or Parcelforce, whom you'll then be able to contact for more details regarding your delivery. Note: Once the item(s) have left our warehouse, delivery is out of our control, so although you are welcome to ring us with any questions, we suggest you call DX Freight or Parcelforce in the first instance for a direct response about your delivery.
6. Timed Delivery Upgrades
We offer a range of delivery upgrades at the checkout, the following charges will apply for these.
Please Note: We are not able to offer "Timed Delivery Upgrades" for any of the "Remote Areas of the UK" (as per the list in Point 2 above), so please do not book upgrades if you live in these areas, as we cannot offer this service.
7. Delivery Charges for Accessory Only Orders
Delivery is included in the price of all products (radiators or towel rails). If you order accessories with a product (ie valves with a radiator) you won't pay any delivery charges. If your order contains accessories only then you will be presented with a choice at the checkout.
If your total order value is below £40, you can choose between:
£2 Royal Mail, 2-3 Day, First Class Service
£7 Parcelforce, Next Day, Tracked Service
If your total order value is over £40, your only option will be:
£7 Parcelforce, Next Day, Tracked Service
8. ADVICE: Don't Book Plumber or Electricians Until Your Order Has Arrived and It Is Checked
99.9% of the time your parcels will arrived on time as ordered, but on rare occasions the parcels can be delayed due to traffic, bad weather, warehouse picking errors, miscommunication in order, check of address etc.. so we recommend not booking your plumber or electrician until the product has physically arrived with you and you have opened it to check all items are present as ordered and they aren't cosmetically damaged. This is simply to save you money in case anything goes wrong and you end up paying repeated tradesmen costs. Just some good advice for you, as Geyser will not reimburse for wasted tradesmen visits for late or incomplete orders.
9. Lead Times for Out of Stock Items
If an item is out of stock and not available for next day delivery, it will be stated on the product page just below the price. For example “Delivery in July (7th-15th) as Currently Out of Stock” means we expect it to arrive with you during this time period. Please Note: These dates are subject to change. We will telephone you when your order is ready for dispatch to advise you of the exact date it will be arriving, to ensure you are available to sign for it. If you reach the end of the date period specified and you haven’t heard from us, this will mean that your delivery may be further delayed. In this case, please phone us on 01204 695 387 for an update on your order,
or check the relevant product page on our website, as this should have the new expected delivery date on it. If your order contains items both in stock and out of stock, we shall phone you to ask whether you’d like part delivery or full delivery all at the same time.
1. How Much Will I Pay for International Orders?
We can ship to most countries with our global couriers, DX Freight and Parcelforce (dependant on size of product). Here are the estimated surcharges based on an average parcel weight of 21kgs and a fairly flat box size. If you select any of these countries at checkout the surcharge listed below will automatically be added to your order.
IMPORTANT NOTE: Please bear in mind the prices below and in our website checkout are an approximate guide and you may be contacted for ADDITIONAL PAYMENT after you have placed your order. The only way to receive a True Cost is to contact the Sales Team on +44(0)1204 695 387 where we will be happy to give you an exact cost for your location.
If your country isn’t listed or you would like an exact price ahead of placing your order, please telephone use on +44(0)1204 695 387.