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Returns & Refund Policy

If you find any parts are missing from your delivery, please remember that all goods must have been checked for missing items within 14 days of receipt (note: this is also clearly written on the form that comes with your product). Therefore, sorrym but returns will not be accepted for ‘missing parts’ if the returns form is received more than 14 days after the goods were signed for by the customer.

In the unlikely event that your goods have been received faulty, firstly we apologise for this, and rest assured, we will replace the item. The goods always leave our distribution centre in perfect condition and any unlikely damage inflicted will be a result of the courier, which is out of our control (as with any courier service).
Firstly you should complete our online returns form. Then the faulty item should be sent back to us with all original packaging and fittings included. It is important that you use a quality nationwide courier. Our recommendation is www.parcel2go.com or www.parcelforce.co.uk who are both reliable and competitive.
Once the goods arrive back with us (with all relevant parts included) and the fault is confirmed, we will refund any fees you have incurred cost in returning the goods. Refunds will be issued via your original payment method.
Click here to view to our online return form.

Firstly you should complete our online returns form. The item must be sent back to us with all original packaging, fittings included and in ‘as new’ condition. It is important that you use a quality nationwide courier. Our recommendation is www.parcel2go.com or www.parcelforce.co.uk who are both reliable and competitive. Once the goods arrive back with us, with all relevant parts, the goods will be inspected and if found fit for resale, Geyser will happily refund the item value less £15 admin fee. Refunds will be issued via your original payment method.
Click here to go to our online return form.

Applies to Postcodes: AB31-38, AB40-56, BT, IV, IM – ISLE OF MAN, IRELAND, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49, PH50, ZE (CHANNEL ISLANDS)
Regardless of fault or non-faulty product, returns from the above postcodes must be authorised and the costs accepted by Geyser before you arrange to return the item. This is because of the very high charges imposed by couriers from these areas. Geyser may agree to settle your return without actually collecting the item. Please telephone us with the details of your return and the cost of returning your item to us.

If you have any questions regarding our returns policy, do not hesitate to telephone us on 01942 677792 or email us at sales@geyser.co.uk for a prompt response.